Refund Policy
Version 1.0 · Effective 28 October 2026
This policy covers payments that businesses make to CT Intertrade Sdn. Bhd. for Flexrz subscriptions and services in Malaysia. If you booked with a business that uses Flexrz, that business’s own refund policy applies to your booking: please contact the business.
1 · Free trial
New accounts start with a 14-day free trial. Nothing is charged during the trial.
2 · Subscription payments
Subscription payments are not refundable. Monthly and yearly plans run to the end of the period you have paid for. Cancelling stops the next renewal; it does not end the current period early or refund the rest of it.
3 · Set-up and custom work
Set-up, data import, training or custom work quoted separately is refundable only for work that has not started when you cancel it.
4 · Charges made in error
If you were charged twice for the same thing, or charged for a renewal after you cancelled, we refund that charge in full to the original payment method within 7 business days of approving your request. Your bank or card issuer may take longer to show the refund.
5 · How to ask for a refund
Email support@flexrz.com.my with your business name and the invoice number. We reply within 3 business days.
6 · Your statutory rights
Nothing in this policy excludes any right you have under Malaysian law that cannot be excluded.
7 · Contact
CT Intertrade Sdn. Bhd. (SSM 201501028615 (1153936-D))
Harvard Residence Unit B-22-2, 6 Jalan P Ramlee, 50250 Kuala Lumpur, WP Kuala Lumpur, Malaysia
Email: support@flexrz.com.my · Phone: +60 17-417 1743