FlexrzBahasa Malaysia

Terms of Service

Version 1.0 · Effective 28 October 2026

These terms are the agreement between CT Intertrade Sdn. Bhd. and the business that subscribes to Flexrz in Malaysia. By creating an account, starting a free trial or paying for a plan, you accept these terms on behalf of your business.

1 · Who we are

Flexrz in Malaysia is operated by CT Intertrade Sdn. Bhd. (SSM 201501028615 (1153936-D)), Harvard Residence Unit B-22-2, 6 Jalan P Ramlee, 50250 Kuala Lumpur, WP Kuala Lumpur, Malaysia (“we”, “us”). We operate Flexrz in Malaysia under a licence from the owner of the Flexrz platform.

These terms apply to the business that subscribes (“you”). You confirm that you use Flexrz for your business, not as a consumer, and that the person accepting these terms is authorised to bind your business. These terms do not apply to your own customers: when they book with you, your own terms and policies apply to them.

2 · The service

Flexrz is booking and operations software. Depending on your plan, it includes your online booking page, schedules and availability, staff and resource rules, memberships and packages, customer records, reports, and messages to your customers by email, SMS or WhatsApp. What each plan includes is shown on our pricing page or in your written quote.

We improve Flexrz over time and may change how features work. We will not materially reduce the core features of your plan during a period you have already paid for.

3 · Accounts and authorised users

  • You must give accurate business and contact details and keep them up to date.
  • You decide who in your business may use Flexrz (your “authorised users”) and what each of them can see and do. You are responsible for their access, for what they do in your account, and for removing access when someone leaves.
  • Keep sign-in details secure, and tell us promptly at support@flexrz.com.my if you suspect unauthorised use of your account.

4 · Plans, prices and free trial

Prices are in Malaysian ringgit (RM), as shown on flexrz.com.my/en/pricing or in a written quote we give you. Where a written quote covers something, the quote applies.

New accounts start with a 14-day free trial. Nothing is charged during the trial. To keep using Flexrz after the trial, you choose a paid plan.

5 · Billing and taxes

Paid plans are billed in advance for each monthly or yearly period, through our licensed payment provider. Your plan renews at the end of each period until you cancel it. Where your payment method is saved with our payment provider, you authorise it to be charged for each renewal.

Taxes, such as service tax, are charged as stated on the invoice.

We may change our prices. We will tell you at least 30 days before a new price applies to your plan, and it applies from your next renewal.

6 · Changing your plan

  • Upgrades take effect immediately. We charge the price difference for the rest of your current period.
  • Downgrades take effect at your next renewal. Until then you keep your current plan. Features or limits that are not in the lower plan stop at that renewal.

7 · Cancellation

You may cancel at any time from Plan in your Flexrz settings, or by emailing support@flexrz.com.my.

Cancelling stops the next renewal. You keep access until the end of the period you have paid for. A yearly plan is a 12-month commitment: cancelling during the year stops the next yearly renewal but does not end the current year early.

Payments are not refundable except as set out in our Refund Policy.

8 · Late or failed payment

If a payment fails or an invoice is not paid on time, we will tell you and give you at least 7 days to pay. If it is still unpaid after that, we may suspend your account until it is paid. We keep your data during a suspension.

9 · Your responsibilities

You are responsible for your own business and what you offer through Flexrz, including:

  • your services, prices, availability and the information on your booking page;
  • your own customer-facing policies, such as your terms, cancellation, refund and privacy policies, and keeping to them;
  • your contract with your own payment gateway. You contract payment gateways directly; Flexrz never holds your money or your customers’ money;
  • sending messages lawfully: you must have your customers’ consent where the law requires it, and must not send marketing to people who have not agreed to receive it;
  • complying with the laws that apply to your business, including licensing, consumer protection and personal data protection laws.

Bookings, payments and refunds between you and your customers are matters between you and them. We are not a party to them.

10 · Acceptable use

You must not, and must not allow anyone else to:

  • use Flexrz for anything unlawful, fraudulent or harmful;
  • send spam, or messages that break the rules of the channel used, such as WhatsApp’s policies;
  • upload content that infringes the rights of others or is offensive or misleading;
  • probe, disrupt, overload or try to gain unauthorised access to Flexrz or to another business’s data;
  • copy, resell or reverse engineer Flexrz, or use it to build a competing product, except as the law allows;
  • extract data at scale other than through the exports Flexrz provides.

11 · Your customers’ data (data processing)

When you use Flexrz you enter personal data about your customers and staff (“your data”). For your data, you are the data controller under the Personal Data Protection Act 2010 and we are your data processor. We process your data only on your instructions and to provide the service to you, never for our own purposes. You are responsible for having a lawful basis for the data and for giving your customers the notices the law requires.

We will:

  • keep your data confidential, and make sure the people who can access it are bound to confidentiality;
  • protect it with appropriate security measures, including access controls, separation of each business’s data and encryption in transit;
  • use only the service providers listed in our Privacy Policy as sub-processors, each bound to protect the data, and keep that list up to date;
  • tell you without undue delay after we become aware of a personal data breach affecting your data, with the information you need to meet your own obligations;
  • help you, where reasonable, to answer your customers’ requests to access or correct their data;
  • when your subscription ends, keep your data available for export for 30 days, then delete it from our live systems unless the law requires us to keep it. Backups are overwritten on their normal cycle.

You agree that our providers may process your data outside Malaysia, as described in our Privacy Policy.

12 · Intellectual property

The Flexrz platform, software and design belong to the platform owner and are licensed to CT Intertrade Sdn. Bhd.. While your subscription is active, we give you a non-exclusive, non-transferable right to use Flexrz for your business under these terms. No other rights pass to you.

You keep all rights in your content and data, such as your name, logo, images, text and customer records. You give us a licence to host, copy and display them only as needed to provide the service to you.

13 · Availability

We make reasonable efforts to keep Flexrz available and working. We may need short interruptions for maintenance, which we try to schedule outside business hours and announce in advance where practical.

To the extent the law allows, Flexrz is provided “as is” and “as available”. We do not promise that it will be uninterrupted or error-free. We are not responsible for failures outside our reasonable control, such as your internet connection, your payment gateway or messaging networks.

14 · Liability

We are not liable for indirect or consequential loss, or for loss of profit, revenue, business or goodwill.

Our total liability to you for all claims connected with Flexrz is limited to the fees you paid us in the 12 months before the claim.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited under Malaysian law.

15 · Suspension and termination

You may end your subscription at any time by cancelling, as described under Cancellation.

We may suspend or end your access, with notice where practical, if you seriously or repeatedly break these terms, do not pay after notice, use Flexrz in a way that risks harm to us, other businesses or anyone else, or where the law requires it.

When your subscription ends, your access stops and your data is handled as described under Your customers’ data. Fees already owed and the terms that by their nature continue, such as Liability and Governing law, still apply.

16 · Changes to these terms

We may update these terms. We will post the new version on this page with a new effective date. For material changes we will tell you by email or in Flexrz at least 30 days before they take effect. If you do not agree, you may cancel before then; continuing to use Flexrz after that means you accept the new terms.

17 · Governing law

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute about them. We will first try to resolve any dispute with you in good faith.

18 · Language

These terms are provided in English and Bahasa Malaysia. If the two versions differ, the English version prevails.

19 · Contact

CT Intertrade Sdn. Bhd. (SSM 201501028615 (1153936-D))

Harvard Residence Unit B-22-2, 6 Jalan P Ramlee, 50250 Kuala Lumpur, WP Kuala Lumpur, Malaysia

Email: support@flexrz.com.my · Phone: +60 17-417 1743